Your Invoice
Receiving My Invoice
Once you’ve placed an order with us our system will generate an invoice and automatically email this to you. To ensure you receive your invoice It is very important that you enter your correct email address when placing an order.
Our invoice will show the items you’ve ordered, their price in British Pounds, any VAT applicable, and the total amount payable. It will also show your address, your delivery address if different, your email address, and telephone your contact details. These details will be exactly as you have entered them whilst placing your order, and will be the information we use to dispatch your order to you, or to contact you about a delay.
Your invoice will also indicate the method of payment you selected at the checkout, for example by online secure server, by telephone, or by cheque.
Your invoice will show that payment is made to Vectis Vivendi Limited rather than our trading name of Tickleberry, it will also display our VAT registration number and address.
I’ve Noticed an Error on my Invoice:
If you notice an error on your invoice let us know immediately by emailing or by telephone 01983 865 825.
I Didn’t Receive My Invoice:
If you’ve not received your invoice first check your “Spam”, “Bulk” or “Junk” mail boxes as you may discover it there.
Although our system automatically generates an invoice every time an order is placed we cannot give you a 100% guarantee that you will receive it, this is due to factors completely outside of our control such as:
- Problems with your own email provider service causing the email to be delayed or not received
- You accidentally entered the wrong email address when placing your order
- More commonly Spam Detection Software falsely identifying our email as spam and moving it to your “Spam”, “Bulk” or “Junk” mail folders.
If you’ve not received an emailed invoice from us within 24 hours of placing your order, let us know by emailing or by telephone on 01983 865 825 and we’ll send you a copy.